All deliveries placed through our website are processed and dispatched in the UK. Any orders placed before 3pm on Monday – Friday are usually dispatched the same day.  Orders placed on Saturday and Sunday will be dispatched on the Monday. We send parcels by Royal Mail giving you an option of 24 or 48 hour service. At our discretion and if we believe there is a preferable means of delivery for you then we may substitute an alternative courier. If we do, this will be at no additional cost to you. 

Please ensure that the address and contact details you supply are complete and correct prior to completing your order as they cannot be easily changed once the order has been dispatched. 

We offer delivery to all EU and EEA nations for an additional charge of £5 irrespective of order value or size. Orders placed before 3pm on Monday – Friday are usually dispatched that same day and are sent by Royal Mail.

Deliveries to countries outside of the UK and EU/EEA are charged at £15 irrespective of order value or size. As with EU/EEA deliveries, orders placed before 3pm on Monday – Friday are usually dispatched that same day and are sent by Royal Mail.

Please note that CBD laws vary from country to country, and it is the customer’s responsibility to ensure that CBD products are legal in their destination. Voyager cannot ship products to locations where we believe CBD may be prohibited. If we identify any legal restrictions on delivering to your address, your order will not be processed, and you will be refunded. We recommend checking local regulations before placing your order.

All products on our website are legal in the United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order with us you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs in your country.

If your order is lost in the post then we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

 All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You can cancel your order free of charge until you receive confirmation that it has been dispatched