All deliveries placed through our website are processed and dispatched in the UK. Any orders placed before 3pm on Monday – Friday are usually dispatched the same day.  Orders placed on Saturday and Sunday will be dispatched on the Monday. We send parcels by Royal Mail giving you an option of 24 or 48 hour service. At our discretion and if we believe there is a preferable means of delivery for you then we may substitute an alternative courier. If we do, this will be at no additional cost to you. 

Please ensure that the address and contact details you supply are complete and correct prior to completing your order as they cannot be easily changed once the order has been dispatched. 

We offer delivery to all EU and EEA nations for an additional charge of £5 irrespective of order value or size. Orders placed before 3pm on Monday – Friday are usually dispatched that same day and are sent either by Royal Mail.

Deliveries to countries outside of the UK and EU/EEA are charged at £15 irrespective of order value or size. As with EU/EEA deliveries, orders placed before 3pm on Monday – Friday are usually dispatched that same day and are sent by Royal Mail.

Please note that CBD laws vary from country to country, and it is the customer’s responsibility to ensure that CBD products are legal in their destination. Voyager cannot ship products to locations where we believe CBD may be prohibited. If we identify any legal restrictions on delivering to your address, your order will not be processed, and you will be refunded. We recommend checking local regulations before placing your order.

All products on our website are legal in the United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order with us you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs in your country.

If your order is lost in the post then we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

 All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

We will always process a return if the wrong order has been dispatched. All other issues will be reviewed and addressed on a case-by-case basis.

You have the right to return your order within 30 days of receiving it. Once we receive the returned goods, we will refund your payment within 24 hours. If your order has not yet been dispatched and you change your mind, you can cancel the order, and we will issue a refund immediately.

Returned goods must be unopened and unused. If you are returning your order due to damage or other issues with the product, please notify us of the problem before returning the item.

I need to cancel my order

If you change your mind after placing an order but have not yet received your items, you may be able to cancel it. To do so, please contact us as soon as possible with your order number and send an email confirmation of your cancellation.

If your order has already been dispatched or delivered, you will need to return all items in the order to complete the cancellation process.

I have received the wrong item

If one of the items you received isn't what you ordered, please email us with your order number and an image of the item received. We will advise next steps from there. Please do not proceed with posting this back to us until instructed to do so as we cannot reimburse any unauthorised return postage costs.

I am missing an item

We are sorry if something is missing. Before you contact us we recommend checking and confirming the following: 

Where you have ordered more than one item it is possible that an item is out of stock and we have shipped your in stock item separately. Please check your emails (including your junk/spam) in case we have already contacted you about this.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If you still need to contact us please provide us with the order number and details of the missing item and we will get things resolved for you as soon as possible.

I have received a faulty item

We’re sorry if you’ve received a faulty item. Please contact us within 7 days of receiving your order, providing your order number and a detailed description of the issue. Including images of the problem will help us resolve the matter more quickly.

If we confirm that the fault was present when the item was originally dispatched, we will offer either a replacement or a full refund, including any applicable postage charges, via your original payment method.

When will an item be back in stock?

We strive to keep all products in stock, but occasionally high demand can result in temporary shortages. If a product is unavailable, we recommend checking our website regularly for restock updates or contacting us directly for more information.

What payment methods can I use?

You can pay using any of the following payment methods: Visa, MasterCard, American Express or PayPal.

How do I create an account?

You can sign up to create an account with us and receive shop news and offers here.

Trouble signing into my account

You can reset your password by clicking here. If you find that your email address and password isn't being recognised it maybe that you haven't yet set up an account. 

If your email address and password aren’t being recognised, it may be because you haven’t set up an account yet. If you have a subscription, you should have received an email inviting you to create an account. Please note that creating a subscription does not automatically set up an account, so you may need to create one.